How it works
From tire down to load moving
Nothing complicated. You call, we come, you roll. Here is the whole thing in five steps.
- 01
Call us
One number, answered by the person who will come out. Tell us where the rig is, what the vehicle is, and what the tire is doing.
- Your location — address, exit, mile marker, yard or dock
- What the vehicle is — tractor, trailer, box truck or fleet unit
- Which wheel, and whether it is flat, torn, or just losing air
- 02
Get yourself safe
While we are on the way, move yourself out of the traffic lanes. This matters more than the tire, every single time.
- Pull as far off the road as you safely can — access roads and truck stops are ideal.
- Turn on your hazards and set the parking brake, tractor and trailer both.
- Stay behind the guardrail or well away from the travel lanes while you wait.
- If you are on I-95, tell us the mile marker or the last exit you passed.
- Never change a tire on the traffic side of the rig. Wait for us instead.
- 03
We arrive and assess
We look at the tire and tell you straight: this one can be repaired, or this one has to be replaced. You decide before any work starts.
- Puncture in the repairable area of the tread — almost always fixable
- Sidewall damage, a torn bead, or a tire run flat — replacement
- No spare and no usable tire — we can bring a replacement out to the rig
- 04
The work, on the spot
The truck carries what is needed to pull the wheel, repair or mount the tire, and put it back on the rig correctly — steer, drive or trailer.
- Wheel removed and the puncture found and repaired
- Or the replacement tire mounted and seated
- Lugs torqued to specification, then a final check before we leave
- 05
Your load keeps moving
No tow yard, no rig sitting at a shop until Monday. You were broken down here and you leave here rolling.
Straight answers
Repair it or replace it?
Nobody wants to buy a tire they did not need, and a fleet does not want a rig parked waiting on one. If a puncture can be safely repaired, that is what we will tell you — and if it cannot, we will show you why before anything is ordered.
Usually repairable
A nail, screw or similar puncture through the centre of the tread, with the tire still holding some air.
Usually needs replacing
Sidewall cuts, bulges, a shredded or separated tire, or damage too close to the edge to patch safely.
Rig still sitting on the shoulder?
Call us. Open 24 hours · 7 days a week.